Sales Office Hours: Monday thru Thursday 9:00am -
Friday 9:00am - 3:00pm CST (Closed last Thursday of the month)
Closed Saturday & Sunday & National Holidays - Voice mail: 24/7 Call first for fax transmission.
ALL SALES ARE INTERNET BASED, WAREHOUSE
SHIPPED AND PRICED ACCORDINGLY.
SALES OFFICE HAS NO ON-SITE MERCHANDISE SALES.
Products are NOT stocked at our Sales Office.
some people and organizations have been confusing us as a part of the DAS/Roadpro
We are NOT associated with DAS / Roadpro in any way other than as an independent distributor of the products they supply for sale
to the general public and through other resale outlets. We assume no warranties, product liability and/or any other liabilities associated
with the products other than our standard 30 day replacement warranty for any defective merchandise.
NOTE: $23.00 MINIMUM PRODUCT ORDER REQUIRED - Effective January 1, 2016
Our supplier now requires a minimum product(s) purchase per order shipment along with the order handling charge.
$3.00 Processing/Handling Charge applied to shipping on total order under $100.
Call-In Orders also incur a $3 Processing/Handling Charge (our cost for warehouse drop-ship order processing).
We are set up for discount sales and quantity orders. We price items as low as possible plus there is the quantity discounts available (see below).
The processing fees we incur in the transaction of your order ($3.00) are added to the total order and quantity at checkout.
All products we sell are new and carry a full manufacturer's warranty. (See below)
J&S Distributors warranties for 30 days from invoice date providing no abuse has occurred.
Items damaged during installation, improper use or partially used will not be accepted.
Defective returns are for replacement or merchandise credit only. Cash refunds issued only at OUR APPROVAL.
Returns must be shipped freight pre-paid. J&S Distributors will not accept any COD shipments
Re-stocking charge of up to 20% may apply to any non-defective items that may be authorized for return.
J&S Distributors will only accept return of products purchased from J&S Distributors.
CALL OR E-MAIL FOR RETURN AUTHORIZATION
You must receive authorization (RMA#) before returning any item or it will not be accepted.
Returns must be received at our location (above) within 10 days after return authorization is approved.
ALL returns are subject to a careful inspection upon return. All products being returned must be 100% complete.
If opened, the original packing must be included and any accessories, parts, manuals, instructions, warranties, or any documentation
included with the purchased item(s) must also accompany the return of merchandise.
Manufacturer will deduct from us on incomplete returns, therefore, we will deduct credit for missing/incomplete items.
Original invoice, or copy thereof, with return item(s) indicated and reason for item return must be enclosed.
Product(s) being returned must be properly packaged in proper shipping container/carton.
Any packages that have improper labeling and/or signs of having been tampered with will be rejected.
Products must have original bar code and/or serial numbers.
All product labels (name, brand, UL listing, etc) must be intact.
Any items that have security seals that are broken, loose or show signs of tampering will be returned to sender.
Items that show signs of tampering, alteration, taken apart or have missing components/parts/accessories will be returned.
Any consumable type of merchandise (ie. additives, chemicals, bottled/canned merchandise, etc.) is not returnable.
Any digital media and/or software is not returnable. Return of electronics is limited to DOA (defective on arrival) merchandise.
Personal use items, such as health & grooming products, toiletries, bedding, etc. will not be returnable if package is opened.
Due to manufacturer guidelines, some products are not eligible for return.
The above criteria must be met or return of merchandise will be denied and no replacement or credit will be granted..
Descriptions and specifications of products are those supplied by the manufacturer
and J&S does not accept responsibility for manufacturer's errors, warranties (expressed or implied)
or any non-accurate description, specification or claims of usability by the manufacturer.
Changes in product photos may change without notice, such as color(s) or design.
Returns SHOULD be fully insured by you when returning an item. We also suggest you use a carrier that uses
a tracking system for your shipment. This is for your protection. J&S Distributors shall not be responsible for any
items that are lost or damaged during transit that you ship.
Postage/shipping charges for returned items are normally customer's responsibility and are non-refundable.
ROADPRO / DAS
After 30 days from invoice, products must be shipped to:
RoadPro Returns, 1875 Zeager Road, Elizabethtown, PA 17022,
freight prepaid and your product will be repaired or a replacement will be sent back at no additional charge.
Call 1-800-233-7009 for return authorization.
ROADPRO supplies 90 Day Limited Warranty providing no abuse has been incurred.
Any breakage of product upon
receipt must IMMEDIATELY be reported to the DELIVERY SERVICE
and incomplete, wrong item and/or improper shipments must be reported immediately to J&S Distributors.
Any claims of missing items and/or wrong items shipped reported after seven days from receipt
will not be honored. We have had people call after more than 70 days to claim an item was missing ...NOT acceptable.
Your order normally ships directly from one of the DAS/RoadPro warehouses and with a 99% fill rate,
your order is processed and shipped usually with 48 hours or less on standard work days.
Any extra charges and all shipping/insurance/postage charges plus $5.00 minimum additional handling fee
for any special or expedited shipping arrangements/methods (if available) other than standard UPS options available
Sales limited to the continental USA
All products shipped FedEx Ground by default unless customer chooses optional shipping method.
We do NOT ship to P.O. Boxes! Or to 3rd Party Re-shippers other than U.S. Government/Military.
Shipping charges are configured on standard FedEx shipping charges, based on total weight for the number of items purchased.
Extra heavy/large items or large quantity orders requiring special freight shipping may require extra shipping charges.
SPECIAL ORDER ITEMS NEED TO BE SHIPPED FROM MANUFACTURER AND REQUIRE ADDITIONAL DELIVERY TIME.
Note: Some large items and certain items of excessive weight such as items containing batteries can be subject to extra shipping charges!
Paypal or Google Checkout
J&S Distributors utilizes the PayPal payment service & Google Checkout for secure online payment transactions.
PayPal also has available (for an extra charge) a buyer's protection buy-back option.
The printable order form can be used for mail-in orders. It is not intended for use as an online order form.
(Illinois residents add 8.5% sales tax)
Sorry, No COD orders or Purchase Orders - Personal checks will take several extra days to clear bank
All and any information received during the placing and processing of an order is confidential.
J&S Distributors does not sell, rent, or disperse any information to any other parties outside the requirements
to process your order. J&S Distributors will not use your contact information to try to sell you anything
or send unsolicited mail or e-mail. If you would like an e-mail notification of any specials,
new products or updates, please call or send an e-mail request for that which you desire.
You may change or cancel notification requests anytime.
QUANTITY DISCOUNT: Buy 5 or more of same item/product (order quantity) and receive a 3% discount.
Buy 10 or more of same item/product (order quantity) and receive a 5% discount.
(All items must ship to same address for discount to apply)
Does not apply to Discontinued, Closeout, Special / Sale Price items and items listed over $100.00
Call Toll Free 1-866-619-6385 to place order by phone to receive quantity discount.
Call for large quantity orders (more than 25 of the the same item) for possible larger discount and/or Discounted/Free Shipping.
We accept: / secure payment via PayPal Payment Services.
All items are subject to Manufacturer's availability and production.
We reserve the right to refuse any order(s) placed for any reason.
Prices are subject to change without notification.
SHIPPING & WARRANTIES
ORDER FORM PDF
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